Fees

Current fees

The current fees are shown on every quote before you confirm.

Where to see fees

• Before you pay: every top-up, new card, eSIM and withdrawal shows a quote with the fee and the total. A quote is held for 60 seconds.
• After you pay: each item in Activity shows the fee that was charged.

Fees can change. A change applies to new quotes only, never to a payment you have already confirmed.

Fees charged on the card itself

Some costs are taken by the card network from the money already on your card, not from your Orbits balance. They depend on the card range and are listed on the card's details:

• Currency conversion: a purchase in a currency other than USD carries an FX fee, a share of the purchase set by the card range. It appears in Activity inside the purchase as “incl. FX fee”.
• Declined purchase: a small fee for each attempt the card declines, for example when the balance is too low. It appears in Activity as a separate “Card fee” line.

Every deduction from a card shows up as its own line in Activity with a name. If you see a charge you cannot place, contact support with the line.

Network and issuer costs

The fee above is all you pay for a top-up, a new card, a deposit or a withdrawal. What the card issuer charges us to load a card, and the TRON or BNB Smart Chain network costs of withdrawals and moving funds, are paid by us and never added to your total.